Shipping policy

At Mimglow, we are committed to providing a smooth and reliable shipping experience. This Shipping Policy explains our order processing times, shipping methods, delivery estimates, tracking information, and other important shipping details.

1. Shipping Locations

Mimglow currently ships orders within the United States.

We do not currently offer international shipping.

2. Order Processing

Orders are generally processed within 1–2 business days after the order is successfully placed.

Business days are Monday through Friday, excluding major U.S. holidays.

Orders placed on weekends or holidays will begin processing on the next available business day.

Processing times may occasionally take longer during:

  • Holidays

  • Major promotional events

  • High-volume periods

  • Unexpected operational delays

If there is a significant delay in processing your order, we will make reasonable efforts to notify you.

3. Standard Shipping

We offer Standard Shipping for eligible orders.

Estimated delivery time is generally:

Processing: 1–2 business days
Transit: 3–7 business days

Delivery estimates are approximate and are not guaranteed delivery dates.

Actual delivery time may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any available free-shipping offers will be clearly displayed on our website or during checkout and may be subject to specific terms and conditions.

5. Shipping Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when tracking is available.

You can use the tracking number provided by the carrier to monitor the progress of your shipment.

Please allow some time for tracking information to become active after the package has been handed over to the carrier.

6. Delivery Delays

Although we work with shipping carriers to deliver orders within the estimated timeframe, Mimglow cannot guarantee exact delivery dates.

Delays may occur because of:

  • Severe weather

  • Carrier disruptions

  • Holidays

  • High shipping volumes

  • Incorrect or incomplete addresses

  • Transportation delays

  • Customs or government-related delays, where applicable

  • Other circumstances beyond our reasonable control

If your order is delayed, please check the tracking information first. You may also contact our customer support team for assistance.

7. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address when placing an order.

Please carefully review your:

  • Full name

  • Street address

  • Apartment or unit number

  • City

  • State

  • ZIP code

If you realize that you entered an incorrect address, contact us as soon as possible at support@mimglow.store.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

8. Lost, Stolen, or Missing Packages

If the carrier's tracking information shows that a package was delivered but you cannot locate it, please:

  1. Check around your property and other possible delivery locations.

  2. Ask household members or neighbors if they received the package.

  3. Contact the shipping carrier using the tracking information.

  4. Contact Mimglow customer support if you still need assistance.

Mimglow may assist with contacting the carrier or reviewing the shipment information. However, once an order has been confirmed as delivered by the carrier, Mimglow cannot guarantee replacement or reimbursement.

9. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

We may request:

  • Your order number

  • Photos of the damaged package

  • Photos of the product

  • A description of the damage

Providing this information promptly can help us investigate the issue and determine the appropriate resolution.

10. Undeliverable or Returned Packages

A package may be returned to us if the shipping address is incorrect, incomplete, or otherwise undeliverable.

If a package is returned to Mimglow because of an incorrect address provided by the customer, additional shipping charges may apply if the customer requests that the order be shipped again.

11. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before the order is processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. In such cases, our Return & Refund Policy may apply.

12. Shipping Carrier

Orders may be delivered through one or more third-party shipping carriers depending on the destination, product, package size, and availability.

Carrier delivery times and services are subject to the carrier's own policies and operating conditions.

13. Contact Us

If you have questions about shipping, delivery, or your order, please contact us:

Mimglow
Email: support@mimglow.store
Phone: +1 786-343-0682
Address: 150 NE 27th St, Miami, Florida 33137, United States
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (MST)

We are happy to assist you with your shipping questions and order-related concerns.