At Mimglow, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return, please contact us so we can assist you.
1. Return Eligibility
Customers may request a return within 30 days of delivery, provided the item meets the conditions outlined below.
To be eligible for a return, the item should generally be:
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Unused and in its original condition
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In the original packaging, where applicable
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Free from damage caused by the customer
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Accompanied by the order information or proof of purchase
Certain products may be non-returnable due to their nature or applicable health, safety, hygiene, or other restrictions.
2. Damaged or Defective Items
If your order arrives damaged or the product is defective, please contact us as soon as possible.
Please provide:
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Your order number
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A description of the problem
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Clear photos of the product
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Clear photos of the packaging, if applicable
We will review the information and determine the appropriate resolution.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.
3. Incorrect Item
If you receive an item that is different from the product you ordered, please contact us promptly.
We may request photographs of the item received and your order details so that we can investigate the issue.
If the error is confirmed, we will work with you to provide an appropriate resolution.
4. Change of Mind
If you simply change your mind about a purchase, the item may be eligible for return if it meets our return conditions.
The item must generally be unused, undamaged, and in its original condition and packaging.
Return shipping costs for a change-of-mind return may be the responsibility of the customer.
5. Items That Cannot Be Returned
Certain items may not be eligible for return, including products that are:
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Used or damaged after delivery due to customer handling
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Missing original packaging or components
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Customized or personalized, where applicable
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Not in resalable condition
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Specifically identified as non-returnable on the product page
If you are unsure whether an item is eligible for return, please contact us before sending it back.
6. How to Request a Return
To request a return, please contact us at:
Email: support@mimglow.store
Phone: +1 786-343-0682
Please include:
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Full name
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Order number
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Product name
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Reason for the return
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Photos, if the item is damaged, defective, or incorrect
Please do not send a product back before receiving return instructions from our customer support team.
7. Return Shipping
If the return is due to a defective, damaged, or incorrect item, Mimglow may provide an appropriate return solution depending on the circumstances.
For other eligible returns, including change-of-mind returns, the customer may be responsible for return shipping costs.
Original shipping charges may not be refundable unless the return is due to an error on our part or otherwise required by applicable law.
8. Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
If your refund is approved, the refund will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your bank, credit card company, or payment provider.
9. Partial Refunds
In certain circumstances, a partial refund may be provided if an item has minor issues but remains usable, or where otherwise appropriate and agreed upon.
The amount of any partial refund will depend on the specific circumstances.
10. Refund Processing Time
After a refund is approved and processed by Mimglow, the time it takes for the funds to appear in your account may vary depending on your payment provider or financial institution.
If you have not received an approved refund after a reasonable processing period, please contact your payment provider first and then contact us if further assistance is needed.
11. Exchanges
If you receive a damaged, defective, or incorrect item, we may offer an exchange or replacement where available.
Replacement availability depends on current inventory.
If the requested replacement is unavailable, we may provide another appropriate resolution, such as a refund.
12. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to cancel an order before it has been processed or shipped.
Once an order has shipped, cancellation may no longer be possible, and the return process may apply instead.
13. Refused or Undeliverable Packages
If an order is returned to us because the customer provided an incorrect or incomplete shipping address or refused delivery, additional shipping or return costs may apply.
Any refund in such circumstances will be handled according to the applicable return conditions.
14. Fraudulent or Abusive Returns
Mimglow reserves the right to refuse returns or refunds where there is evidence of fraud, abuse of the return policy, repeated unreasonable returns, or intentional damage to products.
This does not affect any rights you may have under applicable law.
15. Changes to This Policy
Mimglow may update this Return & Refund Policy from time to time.
Any changes will be posted on this page, and the Last Updated date will be updated accordingly.
16. Contact Us
If you have any questions about returns or refunds, please contact us:
Mimglow
Email: support@mimglow.store
Phone: +1 786-343-0682
Address: 150 NE 27th St, Miami, Florida 33137, United States
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (MST)
We will be happy to assist you with your return or refund request.